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Rocom - The UK's Most Trusted Source of Communications Solutions
Rocom is a long established and highly respected leader in the delivery of integrated communications solutions to every significant market sector.
The increasing pace of technological advance means that both end users and resellers have to be more than ever adaptable to change. Rocom's commitment to service, and proven ability to devise solutions that add genuine value, create an environment in which its customers can meet the challenges that change presents with total confidence.
Communications Solutions
On one level, Rocom is an innovator. It offers the UK's widest range of fit-for-purpose solutions, supported by a vast resource of in-house technical expertise, that enables its customers to be successful adopters of the most advanced emerging technologies.
Customer Service
Its adaptability and the strength of its friendly, customer focused approach to service are endorsed by every target audience. These include most Times 500 companies, voice and data convergence resellers and many individual consumers reached through a broad range of affinity programmes and conventional retail channels. Indeed, Rocom can claim to offer, from its 12,000 strong product inventory, an ideal solution to the most demanding requirements of any customer.
Delivery Service
On another level, Rocom is as efficient in the execution of its customers' needs as it is in devising the most appropriate solution. Its next day nationwide delivery service, which draws on its £5m stockholding, meets its target timing with over 98% accuracy. This is even more impressive when it is seen that, at any time, there is 95% stock availability.
Installation and Maintenance Package
Rocom Technical Services, which offers installation and maintenance, works to similar demanding standards. More than 90 per cent of minor system faults are resolved within 16 working hours and maintenance customers generally experience a wait of no more than four hours.