Rocom Technical Services

Five Levels of Maintenance Cover

Rocom Technical Services installs, maintains and repairs all leading system brands and offers five levels of cover, so your system need never be down for long.

Guaranteed Response Times

Rocom’s maintenance contract provides the best possible back up at the most competitive price. You have access to our technical support and fault control desks to ensure that any fault is logged and diagnosed quickly.

Over 25% of calls are cleared at this stage. The British Standards Institute guarantees our response times. Our category 5, 5e and 6 structured cabling installations will bring your voice and data requirements into a single manageable entity; fully tested, certified and covered by a minimum 10 years’ warranty.

Remote Diagnostics

Where remote diagnostics services are available, our technician team is capable of accessing and clearing a high proportion of faults remotely. Should a visit from an engineer be required, the time taken to respond and effect repair is closely monitored.

Five Levels of Maintenance Cover

Category A

Monday to Friday: 9.00 am – 5.00 pm (Bank holidays excluded)
System failure in excess of 20%: 4 working hours’ response
Minor system faults: 16 working hours’ response

Category B

Monday to Saturday: 9.00 am – 5.00 pm (Bank holidays excluded)
System failure in excess of 20%: 4 working hours’ response
Minor system faults: 16 working hours’ response

60% LOADING

Category C

365 days a year, 24 hours a day without exception
System failure in excess of 20%: 4 working hours’ response
Minor system faults: 16 working hours’ response

150% LOADING

Category D

Monday to Friday: 9.00 am – 5.00 pm (Bank holidays excluded)
Any level of system failure: 4 working hours’ response

100% LOADING

Category E

Customised solutions include missed cover across multiple site
Pay As You Go 24 hour cover

INDIVIDUAL QUOTATION

Innovative communications solutions for every business